Orders
How do I place an order?
For regular orders, feel free to use our e-commerce site. For trade and custom orders, please send your inquiry to info@bowenliustudio.com
Do you offer trade pricing?
We offer a 15% trade discount on our production collections to qualified buyers in the design and architecture field. Submit a Trade Program Application.
Will I be charged sales tax?
All orders require the addition of sales tax if the order is to be delivered in the state of New York. Both the product and the shipping charges will be taxed. Sales tax will not be charged for orders that are placed with a valid resale certificate or orders that are shipped to addresses outside the state of New York.
Products
Where are your products made?
90% of the wood collections are handmade in our studio in New York City and the remaining 10% in manufactures and workshops that we carefully selected and built relationships to work with in the United States. The glasswork is handmade by masters in New York City, where a collaborative effort with glass masters has culminated in inventive forms achieved through novel approaches to age-old techniques.
How do I clean and care for my BOWEN LIU STUDIO product?
Wood
Dust gently with a duster. Wipe gently with a damp rag and wipe it dry immediately after. If necessary, use a damp rag with gentle dishsoap water, use a clean damp rag for the second time, and wipe it dry immediately after.
Glass
Spray mild glass cleaning solution onto a microfiber cloth before wiping the glass. For best results, wipe the glass a second time with a clean, dry microfiber cloth.
Are your products made-to-order or do you carry stock?
Most of our furniture and lightings are made-to-order. Lead times for each piece can be found on its product page. We stock some of our objects, which is ready to ship in a few days.
Where can I see an item in person?
Our studio is located in 175 Van Dyke St, #322B, Brooklyn, NY 11231, by appointments only. To schedule a visit, contact info@bowenliustudio.com. We participate in shows and exhibitions in the United States and internationally so make sure to subscribe to our newsletter to stay up to date and learn when we show up near you.
We work with selected showrooms to represent our products, such as March SF in San Francisco, CA, and Assembly Line in Brooklyn, NY.
Can your furniture and lightings be customized?
We can customize majority of our products since we make them in-house. In general, we are able to modify materials, finishes and sizing. Typically, customization increases pricing by at least 15% depending on the specifications and adds 1–4 weeks to the listed lead time. If you're interested in placing a custom order, please contact info@bowenliustudio.com request a quote.
Do you offer custom work or design services?
Selectively, we take on custom work and design projects that are unrelated to our existing furniture and lighting collections. If you're interested in partnering with us for product design or spacial design projects, please contact info@bowenliustudio.com for more details.
Shipping & Returns
When will my order ship?
Your item will be ready to ship within the lead time specified. Lead times begin with receipt of a 50% non-refundable deposit or a full payment for online orders. Finished pieces will ship when your order is paid in full.
Do you ship internationally?
We ship to most countries around the world directly from our studio in New York City. Please contact info@bowenliustudio.com for more details.
Do you accept returns?
We do not accept returns because of the handmade nature of our products.